Knowledge Base

Dealership System Legal Responsibilities and Obligations

The articles regarding the responsibilities and authorisations specified in this section do not apply to our self-employed dealers. Our dealers who are self-employed and sell under their own name and title, not under the TurkWeb Online brand, are responsible for all their services and activities.

Whether prepaid dealership or Premium Paid Dealership system works, our dealers who sell on their own behalf cannot make any promises and commitments to their customers on behalf of ‘TurkWeb Online & Shnoz Global Ltd’ .... The dealer acts with the awareness of the legal responsibilities arising from the sales and after-sales services and all kinds of relationships arising from this situation.

The following articles are valid for the Provincial Authorised Main Dealers called ‘Franchising Model’ ....

1. Legal Rights and Obligations of the Parties
The franchise agreement clearly specifies the obligations of both the service provider (franchisor) and the franchisee (franchisee). The parties are obliged to comply with the contract and bear all legal responsibilities arising under this contract.

2. Legal Liability Arising from the Commercial Activities of the Franchisee
Dealers are responsible for their own commercial activities. Elements such as commercial transactions carried out by the dealer, tax obligations, labour responsibilities belong entirely to the dealer. The company cannot be held legally responsible for the problems arising from these transactions of the dealer.

3. Authorisation to Use Company Name and Logo
The dealer is authorised to use the company name and logo only within the limits specified in the contract. If not explicitly authorised in the contract, it is illegal for the dealer to trade with the company name. This is considered a trademark infringement and our company has the right to initiate legal proceedings for all damages arising from this use.

4. Consequences of Behaviour Contrary to the Contract
The dealer's behaviour contrary to the contract (for example, carrying out commercial activities using the company name without being authorised in the contract) may cause material and moral damages for both our company and customers. In such a case, the company and end users may claim compensation.

5. Customer Complaints and Compensation Claims
Customers may be harmed as a result of mistakes made by the dealer while providing services. In such cases, customers have the right to claim material and moral compensation from the company or the dealer. Within the framework of the dealership agreement, the dealer must have guarantees to cover such liabilities.

6. Protection of Intellectual Property Rights
Within the framework of the dealership relationship, the dealer is prohibited from using the brand, logo, patent and other intellectual property rights of the company outside the contract. Otherwise, there will be a violation of intellectual property rights and legal sanctions will be imposed.

7. Contract Duration and Renewal
The dealership contract is valid for a certain period of time. When the contract expires, both parties are obliged to renew the contract. Otherwise, the dealer's relationship with the company ends and his/her authorisations are cancelled.

8. Termination of the Dealership Agreement
If one party breaches the contract, the other party has the right to unilaterally terminate the contract. Termination of the contract requires legal proceedings and compensation claims for damages may arise.